Terms of Service
Welcome to SetForgetGrow. These Terms of Service ("Terms") govern your access to and use of the website setforgetgrow.com (the "Site") and the services provided by SetForgetGrow ("Company," "we," "us," or "our").
By accessing our Site or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the Site or use our services.
1. Definitions
"Client" refers to any individual or business entity that subscribes to our services.
"End Consumer" refers to customers of our Clients who receive text messages sent through our platform.
"Services" refers to all services provided by SetForgetGrow, including website design and hosting, Google Business Profile management, review request messaging, and related services.
"Platform" refers to our systems, software, and tools used to deliver our Services.
2. Description of Services
SetForgetGrow provides online presence management services for local businesses, including:
- Website Design and Hosting: Custom website design, development, hosting, and maintenance
- Google Business Profile Management: Setup, optimization, and ongoing management of your Google Business Profile
- Review Request System: Text message-based review requests sent to your customers on your behalf
- Review Monitoring: Monitoring and notification of new reviews
- Ongoing Support: Content updates, technical support, and optimization
Our services are designed for local businesses serving customers within a defined geographic area. We reserve the right to decline service to businesses that do not fit our service model.
3. Account Registration and Eligibility
Eligibility
To use our Services, you must:
- Be at least 18 years of age
- Have the legal authority to bind yourself or the business entity you represent to these Terms
- Provide accurate, current, and complete information during registration
- Operate a legitimate business in compliance with applicable laws
Account Responsibility
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use of your account
- Ensuring all information you provide is accurate and up to date
4. Subscription and Payment Terms
Pricing
Our Services are provided on a monthly subscription basis at the current rate displayed on our Site. As of the effective date of these Terms, the subscription fee is $199 per month.
Billing
- Subscription fees are billed monthly in advance
- Payment is due on the same date each month as your initial subscription date
- We accept major credit cards and other payment methods as displayed during checkout
No Setup Fees or Contracts
- There are no setup fees or long-term contracts
- Your subscription is month-to-month and may be cancelled at any time
Price Changes
We reserve the right to change our pricing at any time. Any price changes will be communicated to you at least 30 days before taking effect. Continued use of our Services after a price change constitutes acceptance of the new pricing.
Failed Payments
If a payment fails, we will attempt to process the payment again and notify you of the failure. If payment is not received within 7 days, we may suspend your Services until payment is received.
5. Cancellation and Refunds
Cancellation by Client
- You may cancel your subscription at any time with 30 days' notice
- To cancel, contact us via email or through our website
- Your Services will continue until the end of your current billing period
30-Day Money-Back Guarantee
If you are not satisfied with our Services within the first 30 days, you may request a full refund. To request a refund, contact us within 30 days of your initial subscription date.
Transition Assistance
Upon cancellation:
- We will provide you with all website files and content within 30 days of your cancellation date
- We will host your website free of charge for up to 30 days after your cancellation to allow for transition to another provider
- You own all content you have provided to us
Cancellation by Company
We reserve the right to suspend or terminate your account if you:
- Violate these Terms of Service
- Fail to pay subscription fees
- Engage in fraudulent, illegal, or abusive activity
- Provide false or misleading information
6. Client Responsibilities
As a Client, you agree to:
Content and Information
- Provide accurate and complete information about your business
- Ensure you have the right to use all content, images, and materials you provide to us
- Promptly notify us of any changes to your business information
Customer Consent for Messaging
- Obtain proper consent from your customers before providing their phone numbers for review request messages
- Ensure customers understand they will receive a text message requesting a review
- Use the consent scripts and processes we provide or equivalent compliant methods
- Not provide phone numbers of individuals who have not consented to receive messages
Compliance
- Operate your business in compliance with all applicable laws and regulations
- Not use our Services for any illegal, fraudulent, or harmful purposes
- Not use our Services to send messages that violate any laws or regulations
Accurate Review Practices
- Not offer incentives in exchange for reviews (this violates Google's policies)
- Not request reviews from individuals who were not actual customers
- Not engage in any practices that violate Google's review policies
7. SMS/Text Messaging Terms
This section governs the text messaging services provided through our platform.
Program Description
SetForgetGrow provides a review request messaging service that sends text messages to End Consumers on behalf of our Clients. Messages are sent to request customer reviews after a service or transaction.
How It Works
- Our Client's customer provides their phone number and consent to receive a review request message
- The Client enters the customer's phone number into our system
- We send a one-time text message on behalf of the Client's business requesting a review
- The message includes a link to leave a review on Google or other platforms
Consent Requirements
- End Consumers must provide consent before receiving any text messages
- Consent is obtained by our Clients through verbal confirmation, QR code signage with opt-in disclosure, or when providing a phone number at point of sale with disclosure
- By providing a phone number and consent to one of our Client businesses, End Consumers agree to receive a review request message
Message Frequency
- Review request messages are one-time messages, not recurring
- End Consumers will receive only one message per transaction or service
Message and Data Rates
Standard message and data rates may apply. Message frequency varies. Contact your wireless carrier for details about your messaging plan.
Opt-Out Instructions
To stop receiving messages, reply STOP to any message.
After you send STOP, we will send a confirmation message, and you will no longer receive messages from that business through our platform. If you want to receive messages again, you may provide consent to the business at a future transaction.
Help and Support
For help, reply HELP to any message or contact us at:
- Email: support@setforgetgrow.com
- Website: https://setforgetgrow.com/contact
Carrier Liability
Carriers (AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages.
Supported Carriers
Our messaging service is designed to work with all major US wireless carriers. However, we cannot guarantee message delivery on all carriers or networks.
Privacy
Your phone number and mobile information are protected under our Privacy Policy. We do not sell, rent, or share mobile phone numbers with third parties for marketing or promotional purposes. For more information, please review our Privacy Policy.
8. Intellectual Property
Our Intellectual Property
The Site, Platform, and all related technology, software, designs, templates, graphics, and content created by SetForgetGrow are our exclusive property and are protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, modify, or distribute our proprietary materials
- Reverse engineer or attempt to extract source code from our Platform
- Use our trademarks, logos, or branding without prior written consent
- Remove any copyright or proprietary notices from our materials
Your Content
You retain ownership of all content, images, text, logos, and materials you provide to us ("Your Content"). By providing Your Content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing our Services to you.
Website Ownership
Upon termination of your subscription:
- You own all Your Content
- We will provide you with Your Content and website files upon request
- Custom code and templates developed specifically for your website may be provided at our discretion
- You may not use our proprietary templates, systems, or tools after termination
9. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
- Warranties that our Services will be uninterrupted, error-free, or secure
- Warranties regarding the accuracy, reliability, or completeness of any content
- Warranties that our Services will meet your specific requirements or expectations
Search Rankings and Reviews
We do not guarantee:
- Any specific search engine ranking or placement
- Any specific number of reviews or review ratings
- Any specific increase in customers or revenue
- That Google or other platforms will not change their algorithms or policies
Our Services are designed to improve your online presence, but results vary based on many factors outside our control.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SETFORGETGROW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Any loss of profits, revenue, data, or business opportunities
- Any damages arising from your use or inability to use our Services
- Any damages arising from unauthorized access to or alteration of your data
- Any damages arising from actions of third parties, including Google, carriers, or review platforms
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
11. Indemnification
You agree to indemnify, defend, and hold harmless SetForgetGrow and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of our Services
- Your violation of these Terms
- Your violation of any applicable laws or regulations
- Your violation of any third-party rights
- Any content or information you provide to us
- Your failure to obtain proper consent from End Consumers for messaging
- Any claims by End Consumers related to messages sent on your behalf
12. Third-Party Services and Links
Our Services integrate with or link to third-party services, including:
- Google Business Profile and Google services
- Website hosting and CDN providers
- Payment processors
- Text messaging service providers
We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their respective terms of service and privacy policies.
13. Dispute Resolution
Informal Resolution
Before filing any formal legal action, you agree to first contact us and attempt to resolve any dispute informally. We will work in good faith to resolve any issues within 30 days.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Jurisdiction
Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.
Class Action Waiver
YOU AGREE THAT ANY CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
Time Limitation
Any claim arising from or related to these Terms or our Services must be filed within one (1) year after the cause of action arises, or such claim shall be permanently barred.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our Site at least 30 days before the changes take effect.
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must cancel your subscription before the changes take effect.
15. Termination
By You
You may terminate your account at any time by providing 30 days' notice as described in Section 5.
By Us
We may suspend or terminate your account immediately if you violate these Terms or engage in conduct that we determine, in our sole discretion, is harmful to our business, other users, or third parties.
Effect of Termination
Upon termination:
- Your right to access our Services will cease immediately (subject to any transition period)
- We will provide your content and files as described in Section 5
- Sections of these Terms that by their nature should survive termination will survive, including intellectual property, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution
16. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SetForgetGrow regarding your use of our Services and supersede all prior agreements and understandings.
Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by SetForgetGrow.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
No Agency
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and SetForgetGrow.
Notices
We may provide notices to you via email, posting on our Site, or other reasonable means. You may provide notices to us at the contact information below.
Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of war or terrorism, labor disputes, government actions, or internet or telecommunications failures.
17. Contact Information
If you have any questions about these Terms, please contact us at:
SetForgetGrow
Email: support@setforgetgrow.com
Website: https://setforgetgrow.com/contact
18. Acknowledgment
By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
For Clients: By subscribing to our Services, you acknowledge your responsibility to obtain proper consent from End Consumers before providing their phone numbers for review request messaging.
For End Consumers: By providing your phone number and consent to one of our Client businesses, you acknowledge that you may receive a one-time text message requesting a review. Reply STOP to opt out at any time.